Our Guarantee

LifeLock Identity Theft Service Guarantee

When you sign up for LifeLock® or LifeLock Ultimate™ protection, you are immediately backed by our Service Guarantee.* Plus you can access our member services, 24 hours a day, 7 days a week, 365 days a year.

  • identity theft restoration services

    Service Guarantee

    If you become a victim of identity theft while you are a LifeLock member because of some failure or defect in our service, we will spend up to $1 million to hire experts, lawyers, investigators, consultants and whoever else it takes to help your recovery.

  • member services for credit fraud and identity theft restoration

    Member Services

    Our recovery professionals work closely with you to evaluate your specific situation and provide the support you need to recover quickly.

    What we do for you:
    Monitor Your Identity
    Scan for Threats
    Respond to Identity Theft
    Our Guarantee
    Watch Your Credit Score

identity theft restoration services

Identity Theft Insurance

Identity theft insurance included with your LifeLock membership – with zero deductible – reimburses you for certain out-of-pocket expenses, including**:

  • Fraudulent withdrawals
  • Lost Wages
  • Child and/or elderly care
  • Document replacement fees
  • Travel expenses

Plus, LifeLock will retain lawyers, investigators and case managers on your behalf. For a summary of benefits, click here.

Five Steps to Recovery

Once your claim is verified, LifeLock provides:

  1. A dedicated resolution specialist to serve as your single point of contact and access to our toll-free resolution line
  2. Case assessment by your resolution specialist and a dedicated third-party recovery expert
  3. A full explanation of your rights and what to expect during recovery
  4. Step-by-step instructions for how to handle actions required for your recovery, such as filing police reports
  5. A follow-up call after your matter has been resolved to make sure your identity has been recovered to your full satisfaction

* Restrictions Apply. See our Terms & Conditions for more details. Due to New York state law restrictions, the LifeLock $1 Million Total Service Guarantee cannot be offered to residents of New York.

**The foregoing is only a summary. Please refer to the actual policy for all applicable terms, conditions, and exclusions of coverage which may be viewed here.