$1M Total Service Guarantee

Confidence and convenience. Sign up for any LifeLock membership and you’re immediately backed by our $1 Million Total Service Guarantee. Plus you’ll have access to our U.S. based Member Services agents 24 hours a day, 7 days a week, 365 day a year. We’re here when you need us.

  • identity theft restoration services

    Service Guarantee

    We’re confident in our ability to help protect your identity, but no one can prevent all identity theft. If you become a victim of identity theft while a LifeLock member, we’ll spend up to $1 million to hire experts, lawyers, investigators, consultants and whomever else it takes to help your recovery. Benefits under the Service Guarantee are provided under a zero deductible identity theft insurance policy.

  • member services for credit fraud and identity theft restoration

    Award-Winning Member Services

    Our U.S. based recovery agents work closely with you to evaluate your specific situation and provide the support you need to recover quickly. When necessary, a Certified Resolution Specialist will handle your case step by step.

identity theft restoration services

Identity Theft Insurance

Identity theft insurance included with your LifeLock membership – with zero deductible – reimburses you for certain out-of-pocket expenses such as:

  • Fraudulent withdrawals
  • Lost Wages
  • Stolen wallet or purse
  • Child and/or elderly care
  • Document replacement fees
  • Travel expenses
  • Document replacement fees
  • Travel expenses

For a summary of benefits, click here.

Five Steps to Recovery

Once your claim is verified, LifeLock provides:

  1. Award-winning Member Services agents available to help 24/7/365
  2. A dedicated Resolution Specialist to serve as your single point of contact to handle your case step by step
  3. Third-party recovery experts if necessary (lawyers or investigators)
  4. A full explanation of your rights and what to expect during the recovery process
  5. Follow-up after your case has been resolved to help make sure your identity has been recovered to your full satisfaction

Network does not cover all transactions.
The benefits under the Service Guarantee are provided under a Master Insurance Policy underwritten by State National Insurance Company. As this is only a summary please see the actual policy for applicable terms and restrictions at LifeLock.com/legal..