LifeLock Identity Theft Service Guarantee
When you sign up for any of our identity theft protection services you are immediately backed by our Service Guarantee.* Plus you can access our member services, 24 hours a day, 7 days a week, 365 days a year.
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Service Guarantee**
If you become a victim of identity theft while you are a LifeLock member we will spend up to $1 million to hire experts, lawyers, investigators, consultants and whoever else it takes to help your recovery. Benefits under the Service Guarantee are being provided under a zero deductible identity theft insurance policy.
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Member Services
Our recovery professionals work closely with you to evaluate your specific situation and provide the support you need to recover quickly.
- What we do for you:
- Monitor Your Identity
- Scan for Threats
- Respond to Identity Theft
- Our Guarantee
- Watch Your Credit Score
Identity Theft Insurance**
Identity theft insurance included with your LifeLock membership – with zero deductible – reimburses you for certain out-of-pocket expenses, including:
- Fraudulent withdrawals
- Lost Wages
- Child and/or elderly care
- Document replacement fees
- Travel expenses
Five Steps to Recovery
Once your claim is verified, LifeLock provides:
- A dedicated resolution specialist to serve as your single point of contact
- Case assessment by your resolution specialist and a dedicated third-party recovery expert in some cases
- A full explanation of your rights and what to expect during recovery
- Step-by-step instructions for how to handle actions required for your recovery, such as filing police reports
- A follow-up call after your matter has been resolved to make sure your identity has been recovered to your full satisfaction
* The Service Guarantee Applies only to the identity theft protection services and does not apply to LifeLock Credit Score Manager.
** The benefits under the Service Guarantee are provided under a Master Insurance Policy underwritten by State National Insurance Company. Please see the actual policy for applicable terms, conditions and exclusions of coverage which may be accessed through the summary of benefits.