Responding to Identity Theft

With LifeLock® identity theft protection, we alert you by e-mail, phone or text message if we detect that your personal information may have been used — meaning you will hear from us only when necessary.

Taking Fast Action

We review each attempt to misuse your identity, and proactively contact you anytime we detect an exposure or threat. LifeLock Ultimate® protection goes one step further—if we detect a change to the contact information on your bank accounts, we'll contact you to help correct the situation fast.

We're Always Here to Help

Both LifeLock and LifeLock Ultimate® protection include stolen or lost wallet remediation services to help cancel and replace the contents of your wallet.* We'll help you contact your financial institutions and complete the necessary paperwork you need to get your life back in order. Plus, if you have a question or need help, you have access to phone support—24 hours a day, 7 days a week, 365 days a year.

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Next Point: Trust Our Service Guarantee

* Pictures, cash, and cash equivalents are excluded. Member is responsible for all applicable fees charged by document issuing companies to replace lost or stolen documents.