Trust Our Service Guarantee

When you complete enrollment for any of our identity theft protection services you are immediately backed by our comprehensive $1 Million Total Service Guarantee* and have access to Member Services and our world-class remediation system.

Our service guarantee** includes:

  • If you become a victim of identity theft while you are a LifeLock member we will spend up to $1 million to hire experts, lawyers, investigators, consultants and whatever else it takes to help your recovery.
  • A dedicated remediation specialist to personally assist you every step of the way in the recovery process.
  • Benefits provided under a zero deductible identity theft insurance policy as described below.
Identity Theft Insurance

Identity Theft Insurance**

Identity theft insurance included with your LifeLock membership — with zero deductible — reimburses you for certain out-of-pocket expenses, including:

  • Fraudulent withdrawals
  • Lost Wages
  • Child and/or elderly care
  • Document replacement fees
  • Travel expenses

For a summary of benefits, click here.

Member Services

Member Services

Our recovery professionals work closely with you to evaluate your specific situation and provide the support you need to recover quickly.

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* The Service Guarantee Applies only to the identity theft protection services and does not apply to LifeLock Credit Score Manager.

** The benefits under the Service Guarantee are provided under a Master Insurance Policy underwritten by State National Insurance Company. Please see the actual policy for applicable terms, conditions and exclusions of coverage which may be accessed through the summary of benefits.