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Phone and Utilities Fraud

Service agreements for cellular service or utilities are common means for thieves to profit at your expense—using your personal information.

How does phone and utilities fraud occur?

Your phone and utilities accounts are an easy target for identity thieves. With a simple change of address form or your stolen name and credit information, they could open up multiple service accounts—possibly nationwide.

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What are the effects of phone and utilities fraud?

The time and effort it takes to repair fraudulent phone and utilities accounts could cause a major headache. And it could take a serious hit on your credit. Fraudsters could rack up unpaid bills and charges—potentially nationwide. Without your detection, the charges may become delinquent and hurt your credit score.

The impact:

  • Phone and utilities fraud contributed to 13% of identity theft complaints.1

1 Federal Trace Commission. “Consumer Sentinel Network Data Book For January – December 2011.” February 2012.

Federal Trade Commission. “Consumer Sentinel Network Data Book For
January – December 2011.” February 2012.

Javelin Strategy & Research. "2012 Identity Fraud Report: Social Media and Mobile Forming
the New Fraud Frontier." February 2012.

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"All of my personal information, even my social security card, was taken".- Jamie A.


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