UPS Stores Warn Customers of Data Breach

The UPS Store, Inc. is the latest retailer among many this year to suffer a data breach.

The company issued a press release Wednesday stating that some customers' who used a credit or debit card at one of its 51 impacted stores across 24 states between Jan. 20, 2014 and Aug. 11, 2014, may have had their information exposed to a malware attack, according to an IT security firm that conducted a systems review for UPS.

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The customer information that may be vulnerable includes names, postal addresses, email addresses and payment card information. Based on the current assessment, The UPS Store has no evidence of fraud arising from this incident.

Most franchise locations affected were exposed to the malware intrusion after March 26, 2014. The malware was eliminated as of Aug. 11, 2014 and customers can now shop securely at all The UPS Store locations, according to the press release. 

While still under investigation, the breach does not appear to be related to the Russian hacker attack, UPS Store Public Relations Manager Chelsea Lee told LifeLock in a phone interview.

The UPS breach exposed 105,000 customer transactions across about 1 percent of its franchised center locations in the United States, Lee said, noting that all 4,470 franchised stores conduct approximately 6 million to 8 million transactions per month.

The company president apologized for any stress customers experience because of the breach.

"I understand this type of incident can be disruptive and cause frustration. I apologize for any anxiety this may have caused our customers. At The UPS Store the trust of our customers is of utmost importance," said Tim Davis, president of The UPS Store, Inc. "As soon as we became aware of the potential malware intrusion, we deployed extensive resources to quickly address and eliminate this issue. Our customers can be assured that we have identified and fully contained the incident," Davis said.

Each franchised center location is individually owned and runs independent private networks that are not connected to other franchised center locations.

The UPS Store is providing an information website, identity protection and credit monitoring services to customers whose information may have been compromised. 

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