Steps LifeLock Members Can Take After Equifax Data Breach
If you’re a LifeLock member and think you may have been affected by the Equifax data breach, we want to let you know what you should do and, in particular, when you need to call LifeLock.
At the moment, there’s no need to contact LifeLock if Equifax has simply notified you that you were affected. But if you have evidence that your identity may have been stolen—as a result of this or any other data breach or other reason—please contact us.
We understand your concerns and want to let you know that Equifax notified us of the incident on September 7, 2017. Equifax has notified LifeLock that, at this time and based on its investigation, LifeLock member information was not impacted. We are following this situation and will update if we learn of new information specific to LifeLock members.
We would like you to keep in mind that you're covered by the Million Dollar ProtectionTM Package† from day one of enrollment.
There are several things you can do to watch for fraud at this time:
- Monitor your transactions. Keep an eye on the activity on your financial accounts, looking out for any charges that don't seem to be yours. Remember that LifeLock does not monitor all transactions at all businesses and should not be your sole source of monitoring for fraudulent activity. For example, you could contact your financial institutions. Banks typically monitor accounts for unauthorized activity and often permit you to set certain alerts for spending activity that appears unusual, such as charges over a certain amount.
- Report suspicious transactions immediately. if you see something that doesn't look right, contact the account issuer immediately. If the transaction(s) turn out to be fraudulent, you will also want to notify LifeLock. The LifeLock Service Terms require that you notify LifeLock within ninety (90) days of the date you know, or reasonably should have known, that someone has improperly used your account.
- Watch your credit reports. if you would like to receive a copy of your annual credit report, please see this article and follow the easy instructions to order your annual credit report online, by mail, or by phone, directly from the credit bureaus.
- Act fast. If you believe you're the victim of identity theft, there are several immediate steps you should take. Call our Member Services team for assistance.
- Place a fraud alert on your credit file as an added precaution during this time. LifeLock is not able to request fraud alerts on behalf of our members, so if you would like to set fraud alerts, please see one of the credit bureaus listed below. Once a fraud alert is placed with one bureau, it will notify the other two.
You can also visit the Federal Trade Commission’s website identitytheft.gov to obtain more information on protecting against identity theft.
Please note that we're experiencing extended hold times due to high call volume. Our goal is to ensure that calls are addressed quickly every time, but some calls take longer than others. It is our commitment to take the time that our members need to take care of all of their needs and concerns. We will do the same for you anytime you call.
If at any time you have questions or need to make changes to your account, you may visit your online member portal by going to the LifeLock Member Portal or by contacting our Member Services Department at 1-800-LifeLock (1-800-543-3562).
No one can prevent all identity theft.
†The Million Dollar Protection Package provides reimbursement and Expense Compensation, each with limits of up to $25,000 for Standard, up to $100,000 for Advantage and up to $1 million for Ultimate Plus. And up to $1 million for coverage for lawyers and experts if needed, for all plans. Benefits provided by Master Policy issued by United Specialty Insurance Company, Inc. (State National Insurance Company, Inc. for NY State members). Policy terms, conditions and exclusions at: LifeLock.com/legal.
Symantec Corporation, the world’s leading cyber security company, allows organizations, governments, and people to secure their most important data wherever it lives. More than 50 million people and families rely on Symantec’s Norton and LifeLock comprehensive digital safety platform to help protect their personal information, devices, home networks, and identities.