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What is the Cancellation, Return, & Refund Policy?

If you are not satisfied with your purchase, please let us know! Our policy may include a refund – but some restrictions apply, so please review the terms below. Our policy is independent of any statutory rights that you may have under the law.
If you cancel your LifeLock offering and/or receive a refund, your LifeLock account will be closed when the paid membership period ends.
If you return your Norton offering and/or receive a refund, you agree to uninstall and delete all copies of the software from your device(s). Also, the license may, in our sole discretion, be disabled to prevent further use.
Please note that your cancellation and refund eligibility may differ when purchased from or billed through a third party (e.g. service provider, reseller, retailer, vendor, etc.).

Don’t hesitate to contact LifeLock Member Services for assistance, it is the fastest way to request cancellation and refund.

Cancelling Your Membership

You may cancel your membership or automatic renewal by submitting a request here, or contacting Member Services at: 1-844-488-4540. 
If you cancel your membership, it will not automatically renew and you may be eligible for a refund in accordance with the applicable section(s) below.
LifeLock and/or Norton Membership Bundles:
      -    If you purchased a LifeLock and Norton Security bundle, you may cancel one or the entire package at any time. Please call LifeLock Member              Services at: 1-844-488-4540 for assistance.
      -    You may also be eligible for a refund in accordance with the applicable section(s) below.
Please note that your return and refund eligibility may be different when purchased from or billed through a third party (e.g. service, reseller, retailer, vendor, etc.)

Refunds: Annual and Monthly Memberships

Annual LifeLock Memberships (pre-paid one-year term or more):
      -    Under our 60-day Money Back Guarantee, the purchase of a LifeLock annual membership is eligible for a refund, if your request is made within            60-days of the date of purchase.
      -    Each annual renewal of a LifeLock membership is eligible for a refund of the annual renewal price, if your request is made within 60-days of                   being charged (i.e. of your renewal billing date). The refund is limited to the fees paid for the then-current membership term.
      -    If your request is not made within 60-days of being charged, you will receive a pro-rated refund for any unused subscription months remaining            in your term.
Monthly LifeLock Memberships (month to month renewals):
      -    The purchase of a monthly membership is NOT eligible for a refund. If you cancel, the membership will not automatically renew next month but             your protection will continue for the remaining days in your existing (already paid for) term.
LifeLock and Norton Membership Bundles:
      -    Annual Membership:
                 ■   Under our 60-day Money Back Guarantee, the purchase of a LifeLock annual membership is eligible for a refund, if your request is                               made within 60-days of the date of purchase.
                 ■   Each annual renewal of a LifeLock membership is eligible for a refund of the annual renewal price, if your request is made within 60-                             days of being charged (i.e. of your renewal billing date). The refund is limited to the fees paid for the then-current membership term.
                 ■   Any request for refund not within 60-days of being charged, your refund will be pro-rated for any unused membership months                                       remaining in your term.
      -    Monthly Membership:
                 ■    The purchase of a monthly LifeLock and Norton Security bundle is NOT eligible for a refund.  If you cancel, the membership will not                              automatically renew next month but your protection will continue for the remaining days in your existing (already paid for) term.

Don’t hesitate to contact LifeLock Member Services for assistance, it is the fastest way to request a refund.

Norton Virus Protection Promise

Virus Protection Promise includes a virus removal service provided by a Norton expert and may come with the following qualifying Norton subscriptions: Norton Security (Standard, Deluxe, Premium), Norton Core Security Plus, Norton Small Business, Norton Internet Security, Norton AntiVirus, Norton 360, and Norton 360 Multi-Device. In the unlikely event that we are unable to remove the virus from your PC, Mac, Android and/or iOS device, you may be entitled to a refund of the Norton subscription. In order to be entitled for a refund, the following terms and conditions apply:
      -    Except if you are a Norton Small Business subscriber, you must purchase, renew, or upgrade your qualifying Norton subscription directly from            Norton.com, or activate automatic renewal with Symantec for your qualifying Norton subscription;
      -    Your refund will be based on the actual price paid for the current term of your qualifying Norton subscription. If your bundled purchase                          contains a qualifying Norton subscription with a non-Norton product, your refund will be limited to the Manufacturer’s Suggested Retail Price                (MSRP) of only your Norton qualifying subscription for the current term, not to exceed the total bundled price paid. All refunds will be net of                 any discounts or refunds received and less any shipping, handling and any applicable taxes, except in certain states and countries where                   shipping, handling and taxes are refundable;
      -    Proof of purchase is required if you have purchased from a retailer;
      -    Symantec is not responsible for, and the refund DOES NOT apply to any loss or damage(s) incurred as a result of viruses;
      -    Applicable law or regulation(s) of the country in which the virus removal service will be performed may limit or alter the availability or scope of              the Virus Protection Promise.

For full details, please visit www.norton.com/guarantee to access the Norton Virus Protection Promise Terms and Conditions in your region.

Exceptions to the Cancellation & Return Policy

The following purchases may not be eligible under the Cancellation & Return Policy:
      -    Not For Resale (NFR) and complimentary software;
      -    Certain purchases completed by a third party (e.g., service provider, reseller, retailer, vendor, etc.)
      -    Repeat purchases of the same LifeLock offering that was previously refunded;

Get Assistance

Visit LifeLock Member Services or call 1-800-543-3562 for help with online orders or to make changes to your membership.
Please review cancellation processes above, if you would like to cancel your membership.